For some reason Comcast thought it could remake its image by renaming itself Xfinity.
Well based upon my experience with Xfinity/Comcast last night, it’s the same craptastic service. The only thing different is the name of the company.
My problem last night: My internet service was out. The tech dude I spoke with tried to sell me phone service. But here’s the thing, if my internet is down, how would phone service possibly work? I quickly refused and asked that he please address the issue I called in about. He then told me to turn my computer off. Why? It was upstairs. Cable modem was downstairs. They were only connected via wireless router. Cable modem lights were blinking. No service was coming through. They had on record that the cable modem was leased, when it’s been mine since 2004. Tech dude had me do all sorts of things that were totally irrelevant because I suspect he was reading from a cheat sheet all of the hoops the customer is supposed to jump through. Never mind that I’m a computer person by trade. Never mind that I probably know more than the tech dude. I did most of what he asked me to. At the end of the call he said my modem was bad and I needed to schedule a maintenance call. I said I was unsatisfied with that answer. He called up a floor supervisor who I had to wait on hold for 15 minutes for. She was rather rude. And she said that was the best they could do. I requested she cancel my service then. We went back and forth and she decided we could do more trouble shooting. Eureka! Turns out it wasn’t my cable modem at all but it was a faulty Xfinity/Comcast-provided splitter. No service call needed.
If there was any other ISP available, I would be that provider’s customer.
No, don’t be confused by the new name. The service (or lack of) is still the same.
